On Desk Queue management solutions enable to generate data about how customers wait and how staff can best serve them. This type of information assists in improving organization processes and in increasing the quality of customer service

Managers have access to a tracking screen with warnings (visual, sound, text messages or e-mails) which enable overall monitoring and control of the reception system. Nevertheless, the system positions backups automatically, to ensure that the target waiting levels per service are respected, as a function of the allocation of salespersons/staff to the services and the forecasts and actual arrivals of customers/visitors.

The Automatic kiosk Queue Management Solution prints only one ticket number per service. Online user can check about their waiting time, current status and can also add his credential to get registered the organisation for future visits.

Virtual keypad is the latest technology in which the user derives useful information from the screen such as Average Waiting, Time ‘Average, Transaction Time’ and ‘Number of Customers Waiting’

Statistical reports enable tables and graphs of the following parameters and variables to be interlinked and presented: time periods, waiting times, handling times, times present, services provided, reasons for visits etc. These reports are configurable temporal documents for different needs, displaying functions. They can be consulted or personalized and sent directly to managers by e-mail.